Refund policy

REFUND & RETURN POLICY

Last Updated: July 2026

At Lava Glow, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

RETURNS

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• All original packaging, accessories, and manuals must be included.
• The item must not be damaged due to misuse or accidental damage.

Items returned without original packaging or showing signs of use may not be eligible for a refund.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Products damaged due to improper use.
• Products returned after 7 days of delivery.
• Items without original packaging.
• Gift cards (if applicable).

REFUNDS

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed within 5–7 business days.

Refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds will be transferred to the customer's provided bank account or digital wallet.

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged or defective, please contact us within 48 hours of receiving your package.

Please provide:

• Your order number
• Clear photos or a short video showing the issue

After verification, we will arrange a replacement or full refund.

EXCHANGE POLICY

We only replace items that are defective or damaged upon arrival.

RETURN SHIPPING

If the return is due to our mistake (wrong or defective product), we will cover the return shipping cost.

If the return is due to a change of mind, the customer is responsible for return shipping charges.

ORDER CANCELLATION

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it can no longer be cancelled.

CONTACT US

If you have any questions regarding returns or refunds, please contact us.

Email: support@lenovia.store

Response Time: Within 24 hours.