Shipping policy

SHIPPING POLICY

Last Updated: July 2026

Thank you for shopping with Lava Glow. We are committed to delivering your order quickly, safely, and efficiently.

ORDER PROCESSING

• All orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation message with tracking details (if available).

SHIPPING TIME

Estimated delivery times:

• Major Cities: 2–4 Business Days
• Other Areas: 3–7 Business Days

Delivery times may vary due to weather conditions, public holidays, or courier delays.

SHIPPING CHARGES

• Free Shipping on all orders.
• No hidden charges.

CASH ON DELIVERY (COD)

We offer Cash on Delivery (COD) across Pakistan.

Please ensure that someone is available to receive the order at the delivery address.

ORDER TRACKING

Once your order has been dispatched, tracking information will be provided whenever available.

FAILED DELIVERY

If the courier is unable to deliver your order because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

Please make sure your shipping information is correct before placing an order.

DAMAGED PACKAGE

If your package arrives damaged, please contact us within 48 hours and provide clear photos or videos of the package and product.

We will review the issue and arrange a replacement or refund if applicable.

CONTACT US

If you have any questions regarding shipping, please contact us.

Email: support@lenovia.store

Response Time: Within 24 hours.